Delivery Policy

Where we deliver

Curated Spoon delivers to addresses in San Diego County and Orange County, California. Your ZIP code is checked at checkout, and we cannot accept an order for an address outside the current service area.

If your ZIP is not covered yet, tell us — we use those requests to decide where to expand.

Delivery schedule and cut-off

Meal-prep boxes are cooked and delivered on a weekly cycle. Your order for the coming week must be placed, changed or skipped before the cut-off of Thursday at 6:00pm Pacific Time. Orders confirmed after the cut-off are scheduled into the following week's cycle.

You will receive an email confirming the delivery date assigned to each box.

Receiving your box

Meals arrive chilled, not frozen. Someone should be able to bring the box inside and refrigerate it promptly on the delivery day. If you cannot be home, leave delivery notes at checkout — a shaded porch, a side gate, a building desk — and we will follow them where it is safe to do so.

Once a box has been left according to your instructions, food safety depends on how quickly it is refrigerated, so we cannot cover meals left out for an extended period.

Missed or failed deliveries

If a delivery cannot be completed because the address was wrong or inaccessible, because access was refused, or because no safe drop-off was possible and no instructions were provided, the box is treated as delivered and cannot be refunded — the food is perishable and cannot be re-run the next day.

If a delivery fails because of us — we did not attempt it, we delivered to the wrong address, or the box arrived damaged or at an unsafe temperature — contact us within 24 hours and we will credit or refund the affected order.

Address changes

Update your delivery address in your account before the Thursday 6:00pm PT cut-off for it to apply to the coming week. Changes made after the cut-off apply to the following cycle. New addresses must also be inside the service area.

Weather, traffic and holidays

Severe weather, road closures and holiday schedules can shift a delivery window. If your delivery date needs to move, we will email you before the box leaves the kitchen.

Private dinners

Private dinners are cooked at your address within the same service area. We will confirm arrival time, kitchen access and any parking details with you before the event date.